IEC > Webstore > Customer service center > FAQ

Welcome to the Customer Service Centre

We are dedicated to helping you find the correct IEC product and/or service you are seeking, or put you in contact with you local IEC National Committee. Please use the below links and/or the FAQ by keyword



1. About IEC publications

What types of publications are available?

How does your numbering system work?

Which publication formats are available?

In which languages are your publications available?

What is a consolidated edition?

What are the series collection?

What is a Redline ?

Where can I find corrigenda?

Where can I find Interpretation sheets?

I have questions related to the content of a specific IEC publication

What is Electropedia?

2. Search and find publications

How can I find a standard which covers…?

What is the validity of IEC publications?

How can I find updates for my IEC standards?

Do you have publications in database format?

Which standards are equivalent to…?

How can I share the search results with my colleagues?

3. Pre-ordering information

Is the IEC Webstore secure?

Webstore licence agreement

What are your bank details?

What does CHF mean?

Which method of payment do you accept?

What are your shipping costs?

Value added tax (VAT)

Can I share IEC publications with my colleagues?

How can I purchase projects / draft publications?

How can I buy withdrawn or outdated standards?

I wish to buy all the newly published IEC standards

I wish to buy the entire IEC collection

Do you offer special conditions for Universities?

How can I open a Corporate account?

Where can I buy IEC publications?

Copyright

4. After sales service / Troubleshooting

I cannot print the publications

I went to the Download Area but could not find any document

I do not remember my password

I am not sure if my order has gone through

The files I downloaded are damaged / I cannot open the files

When will I get a receipt/ invoice for my purchase?

5. Others

Can I use the IEC logo ?

How can I become an IEC member?

How are IEC standards adopted as regional or national standards?

I have two publications with the same number but one is IEC and the other BS EN. What is the difference?

I need information about EN publications / European standards / directives

I need information on Testing / Certification / Test equipment



What types of publications are available?
The IEC produces two categories of publications:

International consensus products
Standards
Technical Specifications (TS)
Technical Reports (TR)
Publicly Available Specifications
Guides

Limited consensus products
Industry Technical Agreements (ITAs)
Technology Trend Assessments (TTAs)

For more information click
here.
How does your numbering system work?
An IEC reference number for a publication is composed of a header plus three elements: 1) the publication number, 2) the part number and 3) the section number.

As from 1997 all new IEC publications and parts, as well as new editions, revisions and amendments are being issued with a designation in the 60000 series, however this does not affect the content. It is now necessary to add 60000 to the existing base number.


Example: IEC 529 is now referenced as IEC 60529.


The 80000 series is allocated to multipart standards jointly developed by IEC and ISO in some exceptional cases, in which some parts are published by ISO and others by IEC. The use of the ISO/IEC prefix is strictly limited to ISO/IEC JTC1 publications as well as some ISO/IEC guides.
Which publication formats are available?
IEC Publications are generally available in paper and PDF electronic format, but the ones with over 300 pages are provided on CD instead of paper.

On our Webstore, you can find out the document format available for publications of your choice.

The following format symbols are used on our Webstore:



Portable Document Format (
Adobe Acrobat Reader)

Paper

CD / DVD /
Blu-ray™

Zip
Ebooks (PDF, ePub, ePub optimized for Apple's iPad and iPhone and Mobipocket)

Database

Word (only for TRF)

For customers wishing to purchase a large quantity of standards we can deliver on CD.  
In which languages are your publications available?
IEC publications are bilingual (English/French) or monolingual, some versions are derived from the bilingual publication by deleting the French-language or English-language pages as appropriate. Most publications are also available in Spanish.

The following letter codes denote the available language(s) for each publication:
b Bilingual (English / French)
enEnglish only
frFrench only
en_dDerived English
fr_dDerived French
spSpanish
tTrilingual (English / French / Russian)
What is a consolidated edition?
The IEC publishes consolidated editions of its publications with all the amendments and corrigenda included in the base document.

Edition 1.0base document without any amendments
Edition 1.1base 1.0 edition consolidated with one amendment
Edition 1.2base 1.0 edition consolidated with two amendments
Edition 2.0second edition of a base document. This may include new information combined as well as amendments from edition 1.x.
Edition 2.1second edition consolidated with one amendment

Since May 2010, additions and deletions are displayed in red, with deletions being struck through in all new consolidated versions.

Amendment: a normative document developed according to consensus procedures. It changes the technical normative elements of a particular international standard.

I have edition 1.2, do I have to buy amendments?
There is no need to buy the amendments because they are already included in the consolidated edition.

But if you have a base edition (1.0, 2.0, 3.0,…) in such case it is recommended that you obtain amendments if available.
What are the series collection?
To better serve the needs of IEC customers, the Central Office has introduced "Series Packages" for a limited selection of best selling standards. Each package includes all parts of the series and amendments where needed.

To encourage the sale of the packages they will be priced at a 15% discount of the total catalogue price.

You will find
here the list of standards included in each package.
What is a Redline ?
A Redline version contains both the current IEC standard and a Redline version of the document which shows changes from the previous edition marked in color. With the Redline you can quickly spot changed sections and tell specifically what has been changed from the previous edition, saving time and confusion.
The development of a Redline version is not systematic. Criteria are the popularity of the Publication and the clear structure of the changes. If the changes are too much interwoven into the content, a Redline version may be unreadable and thus, lose the benefit of a clear and quick identification of the changes.
Where can I find corrigenda?
A technical corrigendum is issued to correct either:

- A technical error or ambiguity in an International Standard, a Technical Specification, a Publicly Available Specification or a Technical Report, inadvertently introduced either in drafting or in printing and which could lead to incorrect or unsafe application of the publication, or

- Information that has become outdated since publication, provided that the modification has no effect on the technical normative elements of the standard.

Once published corrigenda are immediately integrated in the corresponding publication. They are also available separately and can be freely downloaded
here.
Where can I find Interpretation sheets?
An interpretation sheet provides a quick formal explanation to an urgent request by a user of a standard (testing laboratory, manufacturer, etc.). Changes of requirements or test procedures in a standard by means of an interpretation sheet shall be avoided. It is recognized that it is sometimes difficult to define what is a "matter of interpretation" for a given standard.

For more information please refer to
ISO/IEC Directives.

All the Interpretation sheets
can be freely downloaded here.
I have questions related to the content of a specific IEC publication
You will find below categories of technical questions and who to contact:

Technical information
Please contact the secretary of the
IEC National Committee in your country.

Interpretation
Please contact the secretary of the
IEC National Committee in your country, or check here to see if there is an interpretation sheet for the publication you are looking for.

Error in the publication
Please contact
us.

If your questions do not fall into any of these categories, please contact
us.
What is Electropedia?
Electropedia contains all the terms and definitions in the International Electrotechnical Vocabulary or IEV which is published also as a set of publications in the IEC 60050 series that can be ordered separately from the IEC Webstore.

Electropedia is the world's most comprehensive online electrical and electronic terminology database containing more than 20 000 terms and definitions in English and French organized by subject area, with equivalent terms in various other languages: Arabic, Chinese, German, Japanese, Portuguese, Polish, Russian, Spanish and Swedish (coverage varies by subject area).
How can I find a standard which covers…?
Our Webstore is an ideal tool for you to find the standard you want. It offers several search possibilities (by text, by reference, by TC/SC, ICS code and publication date).

We also offer you a “preview” service to view the cover page, table of contents, foreword, scope and normative references of a standard before purchase. After having obtained search results, please click on the preview icon.



Contact
us if you do not find the publication you need.
What is the validity of IEC publications?
The search results mention a "Stability date" for some publications. The contents of the publications will remain unchanged up to the Stability date. At this date, the publication will be either reconfirmed, withdrawn, replaced by a revised edition or amended. If there is a revision or amendment on-going then this is given under the publication and entitled "Work in progress".
How can I find updates for my IEC standards?
If you purchase IEC publication from our Webstore, you will automatically receive an email alert service “Standards Watch” that gives you updated information as and when its amendment(s) or new edition(s) become available.

If, however, you obtained the standard from other institutions, you may wish to subscribe to our free e-mail service Just Published which is sent out twice a month and lists titles of all newly published standards. To subscribe please click here.

Or, you can send us a list of IEC standards and we will send you a quote / pro forma.
Do you have publications in database format?
If you are looking for graphical symbols, you may be interested in our on-line graphical symbol databases; “ IEC 60417 - Graphical Symbols for Use on Equipment” and “ IEC 60617 - Graphical Symbols for Diagrams”.

The access is on an annual subscription basis and is by means of a username and password. The annual fees are::

DatabasePeriodPrice (Swiss francs)
IEC 60417 / ISO 7000 collection1st year500,00
 2nd year and following150,00
IEC 60417 collection1st year400,00
 2nd year and following120,00
IEC 60617 collection1st year545,00
 2nd year and following164,00

For more information, you can consult the previews:
IEC 60417/ ISO 7000
IEC 60617

The other publications available in database format are:

IEC 60061 Lamp caps and holders together with gauges for the control of interchangeability and safety
IEC 61355 Collection of standardized and established document kinds (free access)
IEC 61360 Standard data element types with associated classification scheme for electric components (free access)
IECEE CB Bulletin Information about IEC Standards and National Differences operated by the IECEE Members to issue (and Recognize) CB Test Certificates


Which standards are equivalent to…?
Although IEC standards can be adopted by our members or other organisations (IEEE, DIN, UL,...), no cross reference index is available with us. Please contact the relevant organisation or the IEC National Committee in your country.
How can I share the search results with my colleagues?
Use the Search box to enter a keyword(s) and press Go to display relevant IEC International Standards, or use the Advanced Search function to narrow down your search and list publication(s) using different search criteria.

Then to send a link of the publications you've searched to a colleague or acquaintance, click on Send to a friend.

Finally fill in the relevant details, together with a short personal message and click on Submit.
Is the IEC Webstore secure?
Our on-line payment facility is a secured environment. We use 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security.

In efforts to prevent credit card fraud, we do ask for your CVC/CVV, which is your security code found on the back of your card.
Webstore licence agreement
If you order electronic versions of IEC publications, you will be subject to a licence agreement, which is a legal agreement. Please read the licence carefully before you commit to making your purchase. If you have any difficulties understanding the terms please contact us.

You can consult the Webstore licence agreement here.
What are your bank details?
If you have requested a pro forma invoice you can pay by bank transfer to:

IEC International Electrotechnical Commission

Account No: 240-C0800907.0
Bank: UBS
Address: 1201 Geneva, Switzerland.
Swift No. UBSWCHZH80A
IBAN code: CH57 0024 0240 C080 0907 0
What does CHF mean?
CHF stands for Swiss francs and all our prices are shown in this currency.

For currency conversion rates, try the The Universal Currency Converter

If you pay by credit card, your bank or credit card company will take care of the conversion.
Which method of payment do you accept?
We accept all major credit cards (American Express, Mastercard and Visa) as form of payment.

If you cannot or do not wish to purchase on-line using a credit card, you can request a quotation by selecting No credit card (pro forma) and pay your order by:
- Bank transfer
- Eurocheque in Swiss Francs - minimum order CHF 500.-
- Cheque in American Dollars or Euros with our name and address on the cheque - minimum order CHF 500.-
What are your shipping costs?
We ship within one working day of receiving payment. All orders will be sent by UPS unless otherwise specified.

  • UPS
20% of the total order value, with a minimum charge of CHF 40.- and a maximum charge of CHF 400.-.
The IEC guarantees all orders sent by UPS against loss.
CD-Rom (1-5)CHF 40.-
CD-Rom (6-10)CHF 60.-
CD-Rom (11-20)CHF 80.-

Attention: Additional Import Custom duties may be charged by your country and will be your responsibility. The IEC will not accept returns for refusal to pay customs charges.
  • Economy mail
10% of the total order value, with a minimum charge of CHF 20.- and a maximum charge of CHF 400.-.
The IEC assumes no responsibility against loss of orders sent by Economy Mail.

CD-Rom (1-5)CHF 40.-
CD-Rom (6-10)CHF 60.-
CD-Rom (11-20)CHF 80.-

Attention: Additional Import Custom duties may be charged by your country and will be your responsibility. The IEC will not accept returns for refusal to pay customs charges.

  • Shipping inside Switzerland and Liechtenstein
5% of the total price, with a minimum charge of CHF 10.- and a maximum charge of CHF 50.-

CD-Rom (1-5)CHF 10.-
CD-Rom (6-10)CHF 15.-
CD-Rom (11-20)CHF 20.-

Value added tax (VAT)
Switzerland and Liechtenstein:
- paper and CD 2.5%
- electronic and database 8%

Other countries: 0%
Can I share IEC publications with my colleagues?
You can cost-effectively share electronic versions of IEC publications on your company or organization's computer network. Simply multiply the price of the IEC publication according to the tables below. Choose between multiple workstations and networking with simultaneous users. There are also national and international ( two or more countries) licences.

Orders made via the IEC Webstore are set for networking with simultaneous users national licences only.

What are your rights? You can preview a copy of the licence here.

Networking with simultaneous users

- The publication is stored on an internal network and its access is monitored to limit the access to the chosen number of simultaneous users.

- It is permitted to make hard copies of each publication, up to the specified number of users.

- Example for a simultaneous licence for up to 5 users: any 5 users at a time may access the publication, you may print up to 5 copies of the publication.

Multiple workstations

- The publication has to be stored on a fixed number of workstations.

- It is permitted to make hard copies of each publication, up to the specified number of workstations.

- Example for a workstation licence for up to 3 workstations: the publication can be stored on a maximum of 3 different workstations, you may print up to 3 copies of the publication.

Networking with simultaneous users - National access

No. of users requiring access to the publications
Networking factor
Up to and including 3 users
2.0
Up to and including 5 users
2.5
Up to and including 10 users
3.0
Up to and including 15 users
3.5
Up to and including 20 users
4.0
Above 20 users
Please contact the Customer Service Centre

For example IEC 61508-1 has a paper price of CHF 240.-. For up to and including 5 users on a national basis, the price would be 240.- x 2.5 = CHF 600.-(the equivalent of CHF 120.- per user).

Networking - International access

No. of users requiring access to the publications
Networking factor
Up to and including 3 users
3.0
Up to and including 5 users
3.5
Up to and including 10 users
4.0
Up to and including 15 users
4.5
Up to and including 20 users
5.0
Above 20 users
Please contact the Customer Service Centre

For example IEC 61508-1 has a paper price of CHF 240.-. For up to and including 5 users on an international basis, the price would be 240.- x 3.5 = CHF 840.- (the equivalent of CHF 168.- per user).

To purchase an international networking licence please contact the Customer Service Centre, specifying what publications you are interested in and for how many users they would be for.


Multiple workstations - National access

No. of workstations having access to the publications
Multiplying factor
Up to and including 3 workstations
1.3
Up to and including 5 workstations
1.6
Up to and including 10 workstations
1.9
Up to and including 15 workstations
2.2
Up to and including 20 workstations
2.5
Above 20 workstations
Please contact the Customer Service Centre

For example IEC 61508-1 has a paper price of CHF 240.-. For up to and including 5 workstations on a national basis, the price would be 240.- x 1.6 = CHF 384.- (the equivalent of CHF 77.- per workstation).

Multiple workstations - International access

No. of workstations having access to the publications
Multiplying factor
Up to and including 3 workstations
1.8
Up to and including 5 workstations
2.4
Up to and including 10 workstations
2.8
Up to and including 15 workstations
3.3
Up to and including 20 workstations
3.8
Above 20 workstations
Please contact the Customer Service Centre

For example IEC 61508-1 has a paper price of CHF 240.-. For up to and including 5 workstations on an international basis, the price would be 240.- x 2.4 = CHF 576.-(the equivalent of CHF 115.- per workstation).

To purchase a multiple workstation licence please contact the Customer Service Centre, specifying what publications you are interested in and for how many workstation they would be for, together with details of where (by country) they are likely to be used.
How can I purchase projects / draft publications?
The IEC Central Office cannot sell or send out working documents because they are still in the project stage and modifications may overcome.

However Final Draft International Standards are available for purchase. Click
here for a complete list.

You may also
subscribe to our free e-mail service Just Published which is sent out twice a month and lists all newly published standards.

We also suggest you to contact the
IEC National Committee in your country, who may be able to give you the information on the projects.
How can I buy withdrawn or outdated standards?
Withdrawn standards can also be purchased directly on our Webstore, they appear in a specific tab called "Replaced / Withdrawn publications".
I wish to buy all the newly published IEC standards
The IEC Registered Subscriber Scheme will enable you to receive one copy of all newly published standards (more than 500 each year) over a 3, 6 or 12 month period at a preferential rate.

The
subscription fee is set as follows:
- for one year is CHF 35'000.-
- for six months CHF 17'500.-
- for three months CHF 8'750.-

These publications are available either in electronic (PDF) or paper format, the electronic format will be delivered on CD with a 1 user license. The shipping costs are included in the subscription fee.

Multi-users networking licenses are also available, please contact us for a quotation.

If you wish to subscribe to this service, please contact
us.
I wish to buy the entire IEC collection
There are currently more than 6'000 publications making up the IEC entire collection. If you wish to obtain all these publications, please write to us.
Do you offer special conditions for Universities?
We offer an academic discount to all Universities.

This special 50% discount is granted on the total value of publications purchased - only if you send us your order on your University headed paper by e-mail or fax.
How can I open a Corporate account?

The corporate account facility has been designed for companies who regularly purchase standards on the IEC Webstore. It is therefore not meant for one off purchases.

To benefit from this service you pay in advance either by credit card or bank transfer a minimum of CHF 2'000.- and you get an extra credit of 15% on the amount paid. Upon payment you receive a login and password allowing you to download IEC publications on our website. All the costs of your future orders will be automatically deducted from your account.


For example if you pay CHF 2’000.- you will be able to download up to CHF 2’300.- worth of publications. You can then place several orders for as many publications as you require, as long as the total does not exceed the credit limit. The system does not allow you to place an order if the publication price exceeds the remaining credit in your account.


You will receive an invoice receipt when you corporate account is set up, and a statement of account on a monthly basis that lists all the orders placed through our Webstore and shows the balance remaining on your account. If no orders have been placed in a particular month, no statement will be sent. You can reload your account (again for a minimum of CHF 2'000.-) if your credit is not large enough to buy new publications.


In order to continue benefiting from this service, a minimum of 2 purchases per calendar year is required. If a corporate account remains inactive for an extended period of time, the IEC reserves the right to close the corporate account.
------------------------------------------------------------------------

If you wish to open/reload a corporate account please send an email to csc@iec.ch, including the following details:
Company name and name/email address of person to be responsible for the account
Address
Telephone
Fax
The sum that you wish to credit to your account

We will then send you a pro forma with payment details
Where can I buy IEC publications?
You can buy IEC publications from the IEC Webstore or from your local National Committee and approved sales outlets.
Copyright
Copyright
All rights reserved. The material available on the IEC web sites is subject to the same conditions of copyright as IEC publications, and its use is subject to the user's acceptance of IEC's conditions of copyright for IEC publications (see below). Any use of the material, including reproduction in whole or in part to another Internet or Intranet site, requires permission in writing from IEC.

Conditions of Copyright for IEC publications
All IEC publications are protected by the publisher's copyright and no part of any IEC publication can be reproduced or utilized in any form or by any means (graphic, electronic or mechanical including photocopy and recording, recording taping or information and retrieval systems) without the written permission of the publisher. Published by International Electrotechnical Commission (IEC), 3 rue de Varembé, 1211 Geneva 20, Switzerland.

For further information please contact
us.
I cannot print the publications
Please try the following to see if you can print out the publications:
- Modify your printer setting to " print as image".
- If your printer drive is a (post-script) type, please change it to a (PCL6) type.

If, however, none of the above solutions help you, please contact us.
I went to the Download Area but could not find any document
Publications ordered in electronic format (pdf, zip) can be downloaded for a period of 10 days after the date of purchase.

It can take up to 15 minutes until they are ready for download.

To access the download area use your email and password.

If you ordered a subscription for publications in database format (IEC 60417, IEC 60617 or IEC 60061), you will need to go to the relevant sites:
IEC 60061
IEC 60417 / ISO 7000
IEC 60617
Then enter your email and password to access the database.

If you still have problem retrieving the order, please contact us.
I do not remember my password
If you have already ordered IEC standards, but do not remember your username and password. Please use the password recovery function.

If you are part of TC/SC of IEC trying to access IEC standards with your username and password, please click here for more information.
I am not sure if my order has gone through
After having placed an order, you will receive first an order confirmation by e-mail , then an e-mail confirmation for download for electronic copies, and finally an invoice receipt one working day after the order date.

If you do not receive any of them, please contact us.

The files I downloaded are damaged / I cannot open the files
It may be because the file is very large and your system does not allow you to download it.

We encourage you to use Adobe reader (
free download). With other software (such as Foxit reader) you may have problems to open the file, for example the software will request a password to open the file.

If the file is corrupted please try to download it again, if you still cannot open the file then contact
us.
When will I get a receipt/ invoice for my purchase?
Invoice receipts are sent out by e-mail one working day after the order date to the e-mail address provided in your order.

Did you delete the receipt by mistake? Or did your colleague lose it? Contact us to get a new copy of the receipt.
Can I use the IEC logo ?
You cannot use the IEC logo as a mark to confirm that your product follow our standards. You should use the certification body logo instead (SGS, TUV,...).
How can I become an IEC member?
You don't need to be an IEC member to purchase IEC standards, you can place an order directly on our Webstore.

IEC membership is only open to countries and not to regional organizations, companies or individuals. An IEC member is called a National Committee and each NC represents its nation's electrotechnical interests in IEC management and standardization work.

If you wish to participate in the development and elaboration of IEC standards, please get in touch with the IEC National Member Body in your country, who will give you further information. Please click here to get the contact details.

Please also check the related information.
How are IEC standards adopted as regional or national standards?
The ISO/IEC Guide 21-1 provides the methods for adoption of International Standards as regional or national standards and includes a system for indicating the degree of correspondence so as to promote coherence in the way regional or national standards bodies adopt International Standards and indicate the degree of correspondence with International Standards. It applies equally to the adoption of other international normative and informative documents such as Technical Reports. Greater uniformity in the indication of both correspondence and deviations among countries will aid communication, avoid confusion and facilitate trade.
I have two publications with the same number but one is IEC and the other BS EN. What is the difference?
Other entities and/or organizations can adopt IEC standards to which they have the possibility of adding changes. However, we are not necessarily informed of those changes/modifications. Please therefore contact the organisation that has published the standard in question.
I need information about EN publications / European standards / directives
We are the Central Office of the International Electrotechnical Commission (IEC) that prepares and publishes international standards for all electrical, electronic and related technologies.

Although some 90% of European standards are identical or very closely based on IEC international standards, if you are interested in a specific EN reference or other European standards, you should contact CENELEC (European Committee for Electrotechnical Standardization).
I need information on Testing / Certification / Test equipment
The certification of products according to IEC standards are carried out by conformity assessment bodies:

IECEE: IEC System of Conformity Assessment Schemes for Electrotechnical Equipment and Components.

IECEx: IEC System for Certification to Standards relating to Equipment for use in Explosive Atmospheres.

IECQ: IEC Quality Assessment System for Electronic Components.

If you have questions, you will need to choose the right conformity assessment scheme for your products. Please click here for more information.

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Learn how to share your publications with your colleagues, using networking options
Prices in CHF (Swiss francs)
We accept the following credit cards:
To pay by bank transfer: request a pro forma
If you purchase regularly through the IEC Webstore you can open a corporate account