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Publication detail

 
Reference ISO/IEC GUIDE 76 ed1.0 withdrawn corrigendum
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Title Development of service standards -- Recommendations for addressing consumer issues
Publication date 2008-01-16
Format, price
(Swiss francs)
and language
138.- 32 pages
138.- 1319 Kb
 
Abstract ISO/IEC Guide 76:2008 provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. ISO/IEC Guide 76:2008 provides a checklist which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages.

ISO/IEC Guide 76:2008 is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.
Technical Committee ISO/COPOLCO -   RSS
ICS Codes
03.080.01 Services in general
 
Replaced by
 
Work in progress
ProjectStage codeForecast publication date
No project under development--


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