IEC > Webstore > Search > Register > Check out > Payment > Order confirmation

Publication detail

 
Reference P-ISO/IEC/TR 20000-5 ed1.0 withdrawn corrigendum
> preview
Title Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1
Publication date 2010-04-26
Format, price
(Swiss francs)
and language
138.- 31 pages
138.- 377 Kb
 
Abstract ISO/IEC TR 20000-5:2010 is an exemplar implementation plan providing guidance to service providers on how to implement a service management system to fulfil the requirements of ISO/IEC 20000-1 or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It could also be useful for those advising service providers on how to best achieve the requirements of ISO/IEC 20000-1.

ISO/IEC TR 20000-5:2010 includes advice for service providers on a suitable order in which to plan and implement improvements. It is suggested that a generic three-phase approach is used to implement a service management system. The phased approach provides a structured framework to prioritize and manage the implementation activities.

ISO/IEC TR 20000-5:2010 includes advice on development of a business case, the start up project, and a list of the main activities required to implement ISO/IEC 20000-1 successfully for each phase. It also provides supporting information, advice and guidance that may be useful for the implementation project, including developing objectives, developing policies, document and record management and sample process documentation.

ISO/IEC TR 20000-5:2010 is for guidance only. The service provider has the option of choosing their own implementation sequence to implement a service management system.
Technical Committee JTC 1 -   RSS
ICS Codes
03.080.99 Other services

35.020 Information technology (IT) in general
*Including general aspects of IT equipment
 
Replaced by
 

Search

>> Advanced search

Quick access by ref. number



Basket

Your basket is empty
Your country is :
Your TVA is : You must login...

Payment

Accepted credit cards:
Prices in CHF (Swiss francs)
Request a pro forma to pay by bank transfer or cheque
Learn how to share your publications with your colleagues, using networking options
Prices in CHF (Swiss francs)
We accept the following credit cards:
To pay by bank transfer: request a pro forma
If you purchase regularly through the IEC Webstore you can open a corporate account

Just Published

>> Published in the last 30 days

Bestsellers

  1. IEC 60601-1-2 Ed. 4.0
  2. IEC 60529 Ed. 2.2
  3. IEC 60825-1 Ed. 3.0
  4. IEC 61000-4-5 Ed. 3.0
  5. IEC 60068-2-30 Ed. 3.0
  6. IEC 60079-0 Ed. 6.0
  7. IEC 60811-501 Ed. 1.0
  8. IEC 60950-1 Ed. 2.2
  9. IEC 61000-4-2 Ed. 2.0
  10. IEC 61000-6-2 Ed. 2.0