Publication detail
| Reference | ISO/IEC 20000-2 ed2.0 |
 > preview |
||||||||
| Title | Information technology -- Service management -- Part 2: Guidance on the application of service management systems | |||||||||
| Publication date | 2012-02-14 | |||||||||
| Format, price (Swiss francs) and language |
|
|||||||||
| Abstract | ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation and resources. The SMS provides ongoing control, greater effectiveness, efficiency and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision. |
|||||||||
| Technical Committee | JTC 1/SC 7 - Software engineering
|
|||||||||
| ICS Codes |
|
|||||||||
| Work in progress |
|
|||||||||
Search
Quick access by ref. number
Basket
| Your basket is empty |
Payment
| Accepted credit cards: | |
 | Prices in CHF (Swiss francs) |
| Request a pro forma to pay by bank transfer or cheque | |
| Learn how to share your publications with your colleagues, using networking options | |
Just Published
- IEC 61970-301 Ed. 4.0
- IEC 61996-1 Ed. 2.0
- IEC 60974-5 Ed. 3.0
- IEC 60601-1-SER Ed. 1.0
- IEC 60601-1 Ed. 3.0
- IEC 60838-2-1-am2 Ed. 1.0
- IEC/TS 62720 Ed. 1.0
>> Published in the last 30 days
Bestsellers