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Reference ISO/IEC/TR 20000-10 ed1.0 withdrawn corrigendum
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Title Information technology -- Service management -- Part 10: Concepts and terminology
Publication date 2013-10-30
Format, price
(Swiss francs)
and language
118.- 20 pages
118.- 1678 Kb
Abstract ISO/IEC/TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC/TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC/TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated. ISO/IEC/TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations. ISO/IEC/TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it:
- defines the terms used in ISO/IEC 20000;
- promotes cohesion between the parts of ISO/IEC 20000 by explaining the concepts and terminology used across all parts;
- contributes to the understanding of ISO/IEC 20000 by clarifying the relationships between all the parts;
- clarifies the possible interfaces and integration between the service provider's SMS and other management systems;
- provides an overview of other International Standards which can be used in combination with ISO/IEC 20000;
- identifies common areas between ISO/IEC 20000-1 and other International Standards. ISO/IEC/TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC/TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
Technical Committee JTC 1/SC 40 - IT Service Management and IT Governance  RSS
ICS Codes
03.080.99 Other services

35.020 Information technology (IT) in general
*Including general aspects of IT equipment
Replaced by
Work in progress
ProjectStage codeForecast publication date
No project under development--


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