4. After sales service/Troubleshooting

I am not sure if my order has gone through

After having placed an order, you will receive first an order confirmation by e-mail , then an e-mail confirmation for download for electronic copies, and finally an invoice receipt one working day after the order date.

If you do not receive any of them, please contact us.

Back to the FAQs

Contact customer services

Please send your enquiry by email or call us on +41 22 919 02 11 between 09:00 – 16:00 CET Monday to Friday.