ISO/IEC Technical Specification 19770-10

This document covers the following information technology asset management (ITAM) system processes:
a) management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:
— understanding the external context and shareholder needs (7.1, 7.2 and 10.2);
— leadership, policy and organization (10.3);
— establishing and maintaining the management system (10.4);
— planning and risk management (10.5);
— support (including resources, competence, awareness, and communication – 10.6);
— executing functional and life cycle processes (10.7);
— performance evaluation and improvement (10.8);
b) functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include:
— change management (11.2; also required by ISO/IEC 19770-1);
— data management;
— license management;
— security management;
— relationship and contract management;
— financial management;
— service level management;
— other risk management;
c) life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include:
— specification;
— development;
— acquisition;
— release;
— deployment;
— operation;
— retirement.
This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.