ISO/IEC TS 15504-8:2012 Withdrawn

Information technology -- Process assessment -- Part 8: An exemplar process assessment model for IT service management

Note: this publication has been replaced by ISO/IEC TS 33074:2020

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Abstract

ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

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Additional information

Publication typeTechnical Specification
Publication date2012-09-05
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 7 - Software and systems engineeringrss
ICS35.080 - Software
Pages204
File size2136 KB

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