ISO/IEC TS 15504-8:2012 Withdrawn
Information technology -- Process assessment -- Part 8: An exemplar process assessment model for IT service management
Note: this publication has been replaced by ISO/IEC TS 33074:2020
Abstract
ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.
An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.
An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.
Additional information
Publication type | Technical Specification |
---|---|
Publication date | 2012-09-05 |
Edition | 1.0 |
Available language(s) | English |
TC/SC | ISO/IEC JTC 1/SC 7 - Software and systems engineeringrss |
ICS | 35.080 - Software |
Pages | 204 |
File size | 2136 KB |
The following test report forms are related:
Share your publications
Learn how to share your publications with your colleagues, using networking options.
Payment information
Our prices are in Swiss francs (CHF). We accept all major credit cards (American Express, Mastercard and Visa, JCB and CUP), PayPal and bank transfers as form of payment.
Keep in touch
Keep up to date with new publication releases and announcements with our free IEC Just Published email newsletter.
Contact customer services
Please send your enquiry by email or call us on +41 22 919 02 11 between 09:00 – 16:00 CET Monday to Friday.