IEC 61968-8:2015 

Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations

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Abstract

IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.

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Additional information

Publication typeInternational Standard
Publication date2015-05-27
Edition1.0
Available language(s)English, English/French
TC/SCTC 57 - Power systems management and associated information exchangerss
ICS33.200 - Telecontrol. Telemetering
Stability date  2018
Pages130
File size2555 KB

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