ISO/IEC TR 20000-11:2015 Withdrawn
Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Note: this publication has been replaced by ISO/IEC TS 20000-11:2021
Abstract
ISO/IEC TR 20000-11:2015 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000-1:2011, including:
a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
b) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011;
c) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000-1:2011.
The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000-1:2011 and ITIL-2011.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000-1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000-1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000-1:2011 to ITIL.
a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
b) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011;
c) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000-1:2011.
The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000-1:2011 and ITIL-2011.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000-1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000-1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000-1:2011 to ITIL.
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Additional information
| Publication type | Technical Report |
|---|---|
| Publication date | 2015-12-15 |
| Withdrawal date | 2021-08-27 |
| Edition | 1.0 |
| Available language(s) | English |
| TC/SC | ISO/IEC JTC 1/SC 40 - IT service management and IT governance rss |
| ICS | 03.080.99 - Other services 35.020 - Information technology (IT) in general |
| Stability date | 2021 |
| Pages | 47 |
| File size | 744 KB |
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