ISO/IEC 19086-1:2016
Information technology - Cloud computing - Service level agreement (SLA) framework - Part 1: Overview and concepts
Abstract
The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site.
ISO/IEC 19086-1:2016 seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).
This document specifies
a) an overview of cloud SLAs,
b) identification of the relationship between the cloud service agreement and the cloud SLA,
c) concepts that can be used to build cloud SLAs, and
d) terms commonly used in cloud SLAs.
ISO/IEC 19086-1:2016 is for the benefit and use of both cloud service providers and cloud service customers. The aim is to avoid confusion and facilitate a common understanding between cloud service providers and cloud service customers. Cloud service agreements and their associated cloud SLAs vary between cloud service providers, and in some cases different cloud service customers can negotiate different contract terms with the same cloud service provider for the same cloud service. This document aims to assist cloud service customers when they compare cloud services from different cloud service providers.
ISO/IEC 19086-1:2016 does not provide a standard structure that can be used for a cloud SLA or a standard set of cloud service level objectives (SLOs) and cloud service qualitative objectives (SQOs) that will apply to all cloud services or all cloud service providers. This approach provides flexibility for cloud service providers in tailoring their cloud SLAs to the particular characteristics of the offered cloud services.
ISO/IEC 19086-1:2016 does not supersede any legal requirement.
ISO/IEC 19086-1:2016 seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).
This document specifies
a) an overview of cloud SLAs,
b) identification of the relationship between the cloud service agreement and the cloud SLA,
c) concepts that can be used to build cloud SLAs, and
d) terms commonly used in cloud SLAs.
ISO/IEC 19086-1:2016 is for the benefit and use of both cloud service providers and cloud service customers. The aim is to avoid confusion and facilitate a common understanding between cloud service providers and cloud service customers. Cloud service agreements and their associated cloud SLAs vary between cloud service providers, and in some cases different cloud service customers can negotiate different contract terms with the same cloud service provider for the same cloud service. This document aims to assist cloud service customers when they compare cloud services from different cloud service providers.
ISO/IEC 19086-1:2016 does not provide a standard structure that can be used for a cloud SLA or a standard set of cloud service level objectives (SLOs) and cloud service qualitative objectives (SQOs) that will apply to all cloud services or all cloud service providers. This approach provides flexibility for cloud service providers in tailoring their cloud SLAs to the particular characteristics of the offered cloud services.
ISO/IEC 19086-1:2016 does not supersede any legal requirement.
Additional information
Publication type | International Standard |
---|---|
Publication date | 2016-09-21 |
Edition | 1.0 |
Available language(s) | English |
TC/SC | ISO/IEC JTC 1/SC 38 - Cloud Computing and Distributed Platformsrss |
ICS | 35.020 - Information technology (IT) in general |
Pages | 34 |
File size | 1357 KB |
The following test report forms are related:
More information
Share this page
Share your publications
Learn how to share your publications with your colleagues, using networking options.
Payment information
Our prices are in Swiss francs (CHF). We accept all major credit cards (American Express, Mastercard and Visa, JCB and CUP), PayPal and bank transfers as form of payment.
Keep in touch
Keep up to date with new publication releases and announcements with our free IEC Just Published email newsletter.
Contact customer services
Please send your enquiry by email or call us on +41 22 919 02 11 between 09:00 – 16:00 CET Monday to Friday.