ISO/IEC TR 20000-12:2016 Withdrawn
Information technology - Service management - Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC
Abstract
The guidance in Clause 4 describes how CMMI-SVC can support the demonstration of conformity to ISO/IEC 20000‑1:2011. A description of the purpose and content of both publications in 4.1 and 4.2 is followed by Clause 5, which relates process areas in CMMI-SVC to clauses in ISO/IEC 20000‑1:2011. The tables in Annexes A and B relate terms, clauses, and paragraphs in ISO/IEC 20000‑1:2011 to CMMI-SVC. Table B.1 is a simplified summary of the correlation seen in Table 3 for those readers who want an overview. The tables indicate those aspects of ISO/IEC 20000‑1:2011 and CMMI-SVC that represent the greatest link between the two sets of documents, from the perspective of a service provider.
ISO/IEC TR 20000-12:2016 can be used by any organization or person who wishes to understand how CMMI-SVC can be used with ISO/IEC 20000‑1:2011, including the following:
a) a service provider that intends to demonstrate conformity to the requirements of ISO/IEC 20000‑1:2011 and is seeking guidance on the use of CMMI-SVC to establish and maintain the SMS and the services;
b) a service provider that has demonstrated conformity to the requirements of ISO/IEC 20000‑1:2011 and is seeking guidance on ways to use CMMI-SVC to improve the SMS and the services;
c) a service provider that already uses CMMI-SVC and is seeking guidance on how CMMI-SVC can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000‑1:2011;
d) an appraiser or assessor who wishes to understand the use of CMMI-SVC as support for the requirements specified in ISO/IEC 20000‑1:2011.
ISO/IEC TR 20000-12:2016 can also be used with the other parts of the ISO/IEC 20000 series.
Additional information
Publication type | Technical Report |
---|---|
Publication date | 2016-10-05 |
Withdrawal date | 2021-01-19 |
Edition | 1.0 |
Available language(s) | English |
TC/SC | ISO/IEC JTC 1/SC 40 - IT service management and IT governance rss |
ICS | 03.080.99 - Other services 35.020 - Information technology (IT) in general |
Stability date | 2021 |
Pages | 32 |
File size | 1158 KB |
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