ISO/IEC 30105-1:2016 

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 1: Process reference model (PRM)

English
CHF 

Do you need a multi-user copy?

English
CHF 

Preview

Abstract

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

Look inside


Additional information

Publication typeInternational Standard
Publication date2016-11-16
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 40 - IT service management and IT governance  rss
ICS35.080 - Software
Pages24
File size1282 KB

The following test report forms are related:



Share your publications

Learn how to share your publications with your colleagues, using networking options.

Payment information

Our prices are in Swiss francs (CHF). We accept all major credit cards (American Express, Mastercard and Visa, JCB and CUP), PayPal and bank transfers as form of payment.


Keep in touch

Keep up to date with new publication releases and announcements with our free IEC Just Published email newsletter.

Contact customer services

Please send your enquiry by email or call us on +41 22 919 02 11 between 09:00 – 16:00 CET Monday to Friday.