ISO/IEC 30105-1:2016 

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 1: Process reference model (PRM)

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Abstract

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

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Additional information

Publication typeInternational Standard
Publication date2016-11-16
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 40 - IT Service Management and IT Governancerss
ICS35.080 - Software
Pages24
File size1282 KB

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