ISO/IEC 30105-3:2016
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 3: Measurement framework (MF) and organization maturity model (OMM)
Abstract
- covers IT enabled business processes that are outsourced;
- is not intended to cover IT services but includes similar, relevant process for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:
- conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004;
- supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
Additional information
Publication type | International Standard |
---|---|
Publication date | 2016-11-16 |
Edition | 1.0 |
Available language(s) | English |
TC/SC | ISO/IEC JTC 1/SC 40 - IT service management and IT governance rss |
ICS | 35.080 - Software |
Pages | 24 |
File size | 1312 KB |
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