ISO/IEC 19086-3:2017 

Information technology - Cloud computing - Service level agreement (SLA) framework - Part 3: Core conformance requirements

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Abstract

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.
ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.

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Additional information

Publication typeInternational Standard
Publication date2017-07-20
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 38 - Cloud Computing and Distributed Platformsrss
ICS35.210 - Cloud computing
Pages15
File size335 KB

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