ISO/IEC 20000-10:2018 

Information technology - Service management - Part 10: Concepts and vocabulary

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Abstract

ISO/IEC 20000-10:2018 This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

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Additional information

Publication typeInternational Standard
Publication date2018-09-14
Edition1.0
Available language(s)English, French
TC/SCISO/IEC JTC 1/SC 40 - IT Service Management and IT Governancerss
ICS35.020 - Information technology (IT) in general
03.080.99 - Other services
Pages28
File size2174 KB

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