ISO/IEC 19086-2:2018 

Cloud computing - Service level agreement (SLA) framework - Part 2: Metric model

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Abstract

The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site.

ISO/IEC 19086-2:2018 This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.
This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.
This document does not mandate the use of a specific set of metrics for cloud SLAs.

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Additional information

Publication typeInternational Standard
Publication date2018-12-12
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 38 - Cloud Computing and Distributed Platformsrss
ICS35.210 - Cloud computing
Pages39
File size2306 KB

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