ISO/IEC 20000-2:2019
Information technology - Service management - Part 2: Guidance on the application of service management systems
Abstract
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
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Additional information
| Publication type | International Standard |
|---|---|
| Publication date | 2019-08-19 |
| Edition | 3.0 |
| Available language(s) | English, French |
| TC/SC | ISO/IEC JTC 1/SC 40 - IT service management and IT governance rss |
| ICS | 35.020 - Information technology (IT) in general
03.080.99 - Other services |
| Pages | 63 |
| File size | 2696 KB |
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