ISO/IEC TR 30105-7:2019 

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 7: Exemplar for maturity assessment

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Abstract

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.
This document:
- uses the set of indicators for process performance and process capability;
- helps to collect the objective evidence that enables an assessor to determine the process ratings;
- helps to assess the result of the process capability level;
- serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
- is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
- supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

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Additional information

Publication typeTechnical Report
Publication date2019-11-04
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 40 - IT Service Management and IT Governancerss
ICS35.020 - Information technology (IT) in general
Pages22
File size1344 KB

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