ISO/IEC TS 33054:2020 

Information technology - Process assessment - Process reference model for service management

English
CHF 

Do you need a multi-user copy?

English
CHF 

Preview

Abstract

This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

Look inside


Additional information

Publication typeTechnical Specification
Publication date2020-06-02
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 7 - Software and systems engineeringrss
ICS35.080 - Software
Pages73
File size2539 KB

The following test report forms are related:



Share this page


Share your publications

Learn how to share your publications with your colleagues, using networking options.

Payment information

Our prices are in Swiss francs (CHF). We accept all major credit cards (American Express, Mastercard and Visa), PayPal and bank transfers as form of payment.


Keep in touch

Keep up to date with new publication releases and announcements with our free IEC Just Published email newsletter.

Contact customer services

Please send your enquiry by email or call us on +41 22 919 02 11 between 09:00 – 17:00 CET Monday to Friday.