ISO/IEC TS 20000-5:2022
Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1
Abstract
ISO/IEC TS 20000-5:2022 This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
Look inside
Additional information
| Publication type | Technical Specification |
|---|---|
| Publication date | 2022-01-13 |
| Edition | 1.0 |
| Available language(s) | English |
| TC/SC | ISO/IEC JTC 1/SC 40 - IT service management and IT governance rss |
| ICS | 35.020 - Information technology (IT) in general
03.080.99 - Other services |
| Pages | 33 |
| File size | 1711 KB |
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