FAQ

3. Pre-ordering information

What are your shipping costs?

We ship within one working day of receiving payment. All orders will be sent by UPS unless otherwise specified.

20% of the total order value, with a minimum charge of CHF 40.- and a maximum charge of CHF 400.-. The IEC guarantees all orders sent by UPS against loss.

CD-Rom (1-5) CHF 40.-
CD-Rom (6-10) CHF 60.-
CD-Rom (11-20) CHF 80.-
Attention: Additional Import Custom duties may be charged by your country and will be your responsibility. The IEC will not accept returns for refusal to pay customs charges.

10% of the total order value, with a minimum charge of CHF 20.- and a maximum charge of CHF 400.-. The IEC assumes no responsibility against loss of orders sent by Economy Mail.

CD-Rom (1-5) CHF 40.-
CD-Rom (6-10) CHF 60.-
CD-Rom (11-20) CHF 80.-
Attention: Additional Import Custom duties may be charged by your country and will be your responsibility. The IEC will not accept returns for refusal to pay customs charges.

5% of the total price, with a minimum charge of CHF 10.- and a maximum charge of CHF 50.-

CD-Rom (1-5) CHF 10.-
CD-Rom (6-10) CHF 15.-
CD-Rom (11-20) CHF 20.-

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Contact customer services

Please send your enquiry by email or call us on +41 22 919 02 11 between 09:00 – 17:00 CET Monday to Friday.