FAQ
4. After sales service/Troubleshooting
I went in my Library but could not find any document
Publications ordered in electronic format (pdf, zip) can be downloaded for a period of 10 days after the date of purchase.
It can take up to 15 minutes until they are ready for download.
To access your library use your email and password.
If you ordered a subscription for publications in database format, you will need to go to the relevant sites:
IEC 60061
IEC 60191-2
IEC 60417 / ISO 7000
IEC 60617
IECEE CB Bulletin I
Then enter your email and password to access the database.
If you still have problem retrieving the order, please contact us.
Contact customer services
Please send your enquiry by email or call us on +41 22 919 02 11 between 09:00 – 16:00 CET Monday to Friday.