ISO/IEC TR 20000-9:2015 Withdrawn

Information technology -- Service management -- Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services

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Abstract

ISO/IEC TR 20000-9:2015 provides guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, such as those defined in ISO/IEC 17788/ITU-T Y.3500 and ISO/IEC 17789/ITU-T Y.3502, including, but not limited to, the following: a) infrastructure as a service (IaaS); b) platform as a service (PaaS); c) software as a service (SaaS). It is also applicable to public, private, community, and hybrid cloud deployment models. The applicability of ISO/IEC 20000-1 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 20000-1 can be applicable to cloud service providers. The structure of ISO/IEC TR 20000-9:2015 does not follow the structure of ISO/IEC 20000-1. The guidance is presented as a set of scenarios that can address many of the typical activities of a cloud service provider. The guidance in ISO/IEC TR 20000-9:2015 can also be useful for customers of cloud service providers. This part of ISO/IEC TR 20000-9:2015 can be used as guidance for a cloud service provider in designing, managing, or improving an SMS to support cloud services. ISO/IEC TR 20000-9:2015 does not add any requirements to those stated in ISO/IEC 20000-1 and does not state explicitly how evidence can be provided to an assessor or auditor. The scope of ISO/IEC TR 20000-9:2015 excludes any specifications for products or tools.

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Additional information

Publication typeTechnical Report
Publication date2015-02-16
Withdrawal date2018-10-25
Edition1.0
Available language(s)English
TC/SCISO/IEC JTC 1/SC 40 - IT Service Management and IT Governancerss
ICS03.080.99 - Other services
35.020 - Information technology (IT) in general
Pages30
File size448 KB

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