ISO/IEC TR 22446:2017 

Information technology - Continual performance improvement of IT enabled services


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ISO/IEC TR 22446:2017 establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.
This process ensures successful deployment and service performance criteria fulfilment.
This process is based on a predictive performance evaluation method and a related repository.
ISO/IEC TR 22446:2017 is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.
ISO/IEC TR 22446:2017 does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.
ISO/IEC TR 22446:2017 does not offer techniques for implementing the continual performance improvement process.

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Additional information

Publication typeTechnical Report
Publication date2017-11-23
Available language(s)English, French
TC/SCISO/IEC JTC 1/SC 40 - IT Service Management and IT Governancerss
ICS35.020 - Information technology (IT) in general
03.080.99 - Other services
File size1744 KB

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