ISO/IEC 30105-5:2024
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 5: Guidance
Abstract
ISO/IEC 30105-5:2024 This document contains the guidance on supporting maturity improvement for service providers. It specifies the provision of assessment results that are repeatable, objective and comparable within similar contexts, and can be used for either process improvement or process capability gap determination. The framework for the conduct of assessments is designed to support the achievement of dependable assessment results.
This document provides guidance on the usage of the core parts of the ISO/IEC 30105 series: ISO/IEC 30105-1, ISO/IEC 30105-2 and ISO/IEC 30105-3.
This document also introduces the extended parts of the ISO/IEC 30105 series: ISO/IEC TS 30105-6, ISO/IEC TR 30105-7, ISO/IEC 30105-8 and ISO/IEC TS 30105-9.
This document provides guidance on the usage of the core parts of the ISO/IEC 30105 series: ISO/IEC 30105-1, ISO/IEC 30105-2 and ISO/IEC 30105-3.
This document also introduces the extended parts of the ISO/IEC 30105 series: ISO/IEC TS 30105-6, ISO/IEC TR 30105-7, ISO/IEC 30105-8 and ISO/IEC TS 30105-9.
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Additional information
| Publication type | International Standard |
|---|---|
| Publication date | 2024-06-05 |
| Edition | 2.0 |
| Available language(s) | English |
| TC/SC | ISO/IEC JTC 1/SC 40 - IT service management and IT governance rss |
| ICS | 35.020 - Information technology (IT) in general |
| Pages | 28 |
| File size | 3085 KB |
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